Legal Policies & Terms

Terms of Service

1. Agreement to Terms

By accessing and using Ağabeyoğlu AI Gateway services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Ağabeyoğlu AI Multi-Model API Gateway provides unified access to multiple leading AI models through our API gateway service. We offer:

• Access to Claude (Anthropic), GPT (OpenAI), Gemini (Google), and Grok (X.AI) models
• Single API key for all models
• OpenAI-compatible API endpoints
• Enterprise-grade security and reliability
• 24/7 monitoring and support
• Flexible fixed-price plans with all models included

3. User Accounts

To access our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Payment and Billing

Our services are billed according to the pricing plan you select. Payment terms:

• Monthly subscriptions are billed in advance
• Usage-based billing is calculated monthly
• All payments are processed securely through PayTR
• VAT/taxes may apply based on your location

5. Limitation of Liability

Ağabeyoğlu Grup A.Ş. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support:

• Account Information: Email address, password, phone number (optional)

2. How We Use Your Information

We use the information we collect to:

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4. Data Security

We implement industry-standard security measures to protect your information:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and monitoring
• Access controls and authentication systems

Privacy, Logging and Data Collection

Keeping Your Data Private and Secure

When using AI tools and API services provided through Ağabeyoğlu AI Gateway, your data may pass through different secure processing layers. We are committed to giving you full transparency and control over how your data is handled at each stage.

This section explains in clear, practical terms how prompts, responses, logs, and metadata are processed, stored, and used within our systems and by our integrated technology partners.

1. Data Handling Within Our Platform

By default, we do not store the content of your prompts or responses.

Your API requests are processed in real time and then securely discarded, unless explicit consent for diagnostic logging is enabled in your account settings (e.g. for debugging or performance analysis purposes).

If diagnostic logging is activated:

• Only the minimum necessary information is stored
• Logged data is encrypted and automatically purged after a short retention period (maximum 30 days)
• Logged data is never used for AI training, analytics beyond system performance, or shared with third parties

Metadata Collection:

We may collect non-identifiable metadata (such as token usage, latency, error types, and request counts) to:

• Monitor system performance
• Improve reliability and capacity planning
• Display usage statistics to account owners

Metadata does not include the text content of prompts or completions.

2. AI Provider Integration Policies

Ağabeyoğlu AI Gateway integrates with multiple AI model providers to give users flexible access to leading language models:

• Anthropic (Claude models) - Claude Opus 4.1, Claude Sonnet 4, Claude Sonnet 4.5
• OpenAI (GPT models) - GPT-5
• Google (Gemini models) - Gemini 2.5 Pro
• X.AI (Grok models) - Grok 4 Fast

Each provider has its own data retention and training policies. We select and collaborate with providers that meet our minimum privacy and security standards.

3. Data Policy Categories

For clarity, we classify AI providers according to their data-handling policies:

🟢 Zero Retention – No Training

Providers that do not store prompts or completions and do not use user data for training.

• Examples: Amazon Bedrock, Groq, DeepInfra, Fireworks, Together AI

🟡 Limited Retention – No Training

Providers that temporarily retain prompts for operational reasons (e.g., error recovery, abuse prevention), typically up to 30–60 days, but do not train on user data.

• Anthropic: Retained for 30 days, does not train
• Google AI Studio: Retained for 55 days, does not train
• Mistral: Retained for 30 days, does not train
• xAI (Grok): Retained for 30 days, does not train
• Azure: Retained for 30 days, does not train

🔴 May Train on Prompts

Providers that, under their terms, may use prompts to improve their models. Routing to these providers is fully optional and disabled by default.

4. Data Retention and Logging Standards

• We apply AES-256 encryption to any stored logs and TLS 1.3 for data in transit
• Logs (if enabled) are retained for a maximum of 30 days, after which they are securely deleted
• We do not store API request content for training, marketing, or profiling purposes
• Providers' retention and training policies are publicly listed for transparency
• You can opt out of any data retention through your account settings at any time

5. User Control and Transparency

We believe in user sovereignty over data. Therefore, you can:

• Disable prompt/content logging at any time
• Select which AI models are used for your requests
• Review provider-specific privacy policies in your dashboard
• Restrict your API calls to providers that match your privacy requirements

Data Processing Agreement

1. Data Controller and Processor

For the purposes of data protection law:

• You are the data controller for any personal data you process through our API
• Ağabeyoğlu Grup A.Ş. acts as a data processor on your behalf

2. Data Processing Principles

We process personal data according to your instructions and in compliance with:

• Kişisel Verilerin Korunması Kanunu (KVKK)
• TR Data Protection Act 2018
• Other applicable data protection laws

3. Data Subject Rights

We support your compliance with data subject rights including:

• Right of access and portability
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing

Acceptable Use Policy

Prohibited Uses

You may not use our service for any of the following purposes:

• Illegal activities or content that violates any applicable laws
• Harassment, abuse, or harmful content targeting individuals or groups
• Generating malware, viruses, or other harmful code
• Attempting to reverse engineer or compromise our systems
• Distributing spam or unsolicited communications
• Infringing on intellectual property rights

Content Guidelines

When using our API, you agree not to generate content that:

• Promotes violence or hatred
• Contains explicit sexual or adult content
• Spreads misinformation or false information
• Violates privacy rights of individuals

Service Level Agreement (SLA)

Uptime Guarantee

We guarantee a minimum service availability of:

• Premium Plans: 99.9% monthly uptime
• Enterprise Plans: 99.95% monthly uptime

Performance Standards

• Response Time: 95% of requests processed within 2 seconds
• Error Rate: Less than 0.1% of requests result in service errors
• Support Response: Initial response within 24 hours for standard support

Service Credits

If we fail to meet our SLA commitments, you may be eligible for service credits:

• 99.0% - 99.9% uptime: 10% monthly credit
• 95.0% - 99.0% uptime: 25% monthly credit
• Below 95.0% uptime: 50% monthly credit

Refund Policy

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee for all new subscriptions. If you're not satisfied with our service, contact us within 30 days for a full refund.

Refund Conditions

• Refunds must be requested within 30 days of initial payment
• Account must not have exceeded fair usage limits
• No violations of our Acceptable Use Policy
• Refunds processed within 5-10 business days

Usage-Based Billing

For usage-based charges, refunds are considered on a case-by-case basis for legitimate service issues that prevented normal usage.

Personal Data Protection Law (PDPL) Compliance

Your Rights under PDPL

Under Turkish Personal Data Protection Law No. 6698, you have the following rights:

• Right to Information: Know how your data is processed
• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Transfer your data to another service
• Right to Object: Object to processing of your personal data
• To claim damages for losses caused by unlawful processing

Legal Basis for Processing

We process your personal data based on:

• Contract: To provide services you've requested
• Legitimate Interest: To improve and secure our services
• Consent: For marketing communications (where applicable)
• Legal Obligation: To comply with applicable laws
• Vital interest (emergency interventions)

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy:

• Account Data: Until account deletion + 30 days
• Usage Logs: Maximum 12 months
• Billing Records: 7 years (legal requirement)
• Communication records: 3 years (customer relations)

Data Protection Authority

For applications regarding your PDPL rights:

• First apply to our company (veri@agabeyogluai.com)
• If no response, you may file complaint to Data Protection Authority
• Application process: Details at www.kvkk.gov.tr

Contact Information

Data Protection Specialist

For all privacy-related inquiries and data subject requests:

• veri@agabeyogluai.com
• Response Time: Within 72 hours

General Support

• Email: destek@agabeyogluai.com
• Telegram: @agabeyoglu: @agabeyoglu
• Response Time: Within 24 hours

Legal and Compliance

• Email: legal@agabeyogluai.com
• For: Legal notices, compliance issues, law enforcement requests